Step-by-step recipeUntested
Zapier: AI email draft recipe
Six steps to a Zap that writes AI reply drafts in Gmail or Outlook, with a safety checklist and task-cost notes.
Customer support
A support agent drafts answers grounded in your written policies and flags anything it can’t answer for a human. Never let it promise refunds or exceptions on its own.
How to set it up
- Write down your policies (returns, shipping, hours).
- Route support emails to an AI draft step.
- Add an [ESCALATE] rule for anything not covered.
- Review drafts daily and update the policy notes.
Recommended tools
- ZapierFrom $19.99/mo · Free plan: 100 tasks/moSource guide →
- MakeFrom $9/mo · Free plan: 1,000 credits/moSource guide →
- LindyFrom $49.99/mo · $50 in free credits (7 days)Source guide →
- Claude ProFrom $17/mo · Free plan availableSource guide →
Prices as cited in our guides; confirm on the vendor's page before you buy.
Templates for this task
All templates →Scenario blueprintUntested
Make: inbox → AI draft → approval
Module-by-module Make blueprint with filters, Slack approval nudge and error handling. About 4–5 credits per email.
Prompt packUntested
Prompt pack: customer support replies
Policy-grounded reply drafter, de-escalation prompt and a monthly FAQ builder.
Related guides
Email & Inbox Agents
How to Build an AI Email Assistant That Drafts but Never Sends Without You
A step-by-step recipe for an AI email assistant that reads new email, writes a reply draft in Gmail, and never sends anything on its own — using Zapier, n8n or a ready-made assistant.
Data Readiness
Is Your Data Agent-Ready? A 20-Minute Checklist
A practical 20-minute checklist to see whether your business data and processes are ready for an AI agent — and what to fix first if they aren't.